Fee-based* Support Options

This service is designed for individual users, small businesses and includes support for Academic, trial version and OEM users.

A support incident is the resolution of one technical question, problem or issue, regardless of the number of telephone calls required to resolve it.

Support incidents can be purchased from the Corel e-Store or by contacting Customer Support Services 

Please review the list of Supported Applications.

Incident based support entitles you to the following:

• Single user (per workstation); non-transferable
• How-to's applied to a sample document (we can show you how the feature works, but not how to implement the feature within your file)
• Troubleshooting technical issues and documents
• Install / Re-install
• Configuration and setup on one system (stand-alone)
• Migration from one version to another

Support packs are in effect for one calendar year from the date of the purchase and are transferable to other currently supported Corel products that you own.

For assistance with :

• Custom development (macros, VBA applications, XML, DTD's, etc.)
• Integration issues with ODMA, OLE, third-party applications
• Network installations with Terminal Server, NetWare, or Linux
• Support for bundled third-party software (DNS, Amicus Attorney, etc.)

Please review Corel’s Premium and Professional Services areas.

Corel will address technical support requests on a reasonable effort basis only and may not be able to resolve all problems or requests. Corel agrees to support the Software only if it is used under appropriate operating conditions, and in conjunction with hardware systems, components and software operating systems for which it was designed.

*Your Retail Corel product warranty includes one courtesy telephone support call to assist you with product installation, and unlimited web-based support.